Today, Orange County public safety leaders announced the launch of the Text-to-9-1-1 system for all of Orange County. If you are hearing impaired, speech impaired, or in an emergency where you can’t call, you can now send a text message to 9-1-1. #TextTo911OC
Text to 9-1-1 is a tool to send a text message to reach 9-1-1 emergency call takers from your mobile phone or device. This service is aimed to assist people who are hearing impaired, speech disabled, or someone who is in an emergency situation where calling 9-1-1 is not possible. Calling 9-1-1 should be your first option, but if you can’t, you can now text 9-1-1 for public safety services in Orange County.
Orange County launched Text to 9-1-1 in February 2019. The system has been implemented jointly in every public safety agency in the County. If for any reason you text 9-1-1 and it can’t be delivered, the texting party will receive a bounce back message advising “text is not available, please make a voice call.”
When texting 9-1-1, begin by texting your location and the type of services you need (law, fire, or medical.) It’s important that you know your location or know the city you’re in and can describe your exact location to the dispatcher. Location accuracy varies by carrier and should not be relied upon. Also, messages should be sent in plain language. Do not use acronyms, short code messages or emojis.
You must have a data plan to use Text to 9-1-1. Currently, language translation services are not available through the system, and dispatchers cannot receive photos, videos, or texts sent to a group.
Always call 9-1-1 if you can, text if you can’t.
Here a few things you may not know…
Finding your location from the location of your phone is more difficult when texting- know where you are and text the address or a description.
Dispatchers can’t receive photos, videos or emojis when you’re texting 9-1-1.
If you include 9-1-1 on a group text, it will not go through to dispatchers.
AlertOC is a mass notification system designed to keep Orange County residents and businesses informed of emergencies and certain community events. By registering with AlertOC, time-sensitive voice messages from the County or City in which you live or work may be sent to your home, cell, or business phone. Text messages may also be sent to cell phones, e-mail accounts and hearing impaired receiving devices.
The Pink Patch Project is an innovative public awareness campaign designed to bring attention to the fight against breast cancer and to support breast cancer research organizations in combating this devastating disease.
Interested in a Pink Patch for your collection? Visit the West-Comm Shop to order yours today! Patches will be on sale through October 2017 or while supplies last.
With the appointment of the new Police Communications Director, West Cities Police Communications JPA members and city staff thanked Steve Ditmars for his excellent service to the agency during his term as the Interim Dispatch Administrator.
The Cypress City Council welcomed Kasandra Bowden as the new Director of the West Cities Police Communications Center (West-Comm).
The Cypress City Council welcomed Kasandra Bowden as the new Director of the West Cities Police Communications Center during the regular meeting of the Council on Monday, July 11, 2016.
Ms. Bowden has been working at West-Comm for around two months now following a nation-wide search for a qualified individual to fill the position, which had been vacant for six years. Prior to joining West-Comm, Ms. Bowden worked for the City of Irvine.
If You See Something, Say Something™ is a national anti-terrorism public awareness campaign that emphasizes the importance of reporting questionable activity to local law enforcement authorities. Continue reading “Keep OC Safe Campaign”
West Nile Virus (WNV) is endemic in Orange County and is expected to be a public health concern indefinitely. WNV first reached Orange County in 2003 when a few dead birds tested positive. For more information on WNV, including how to reduce your risk, visit the Orange County Health Care Agency website (http://www.ochealthinfo.com/) or the State of California West Nile Virus information website (http://westnile.ca.gov).